PRSB views complaints as valuable opportunities to review and improve services and is committed to handling such matters in a fair, accessible, timely and confidential way.

What may I complain about?

You may lodge a complaint about the quality of PRSB administrative processes or services or the conduct of a PRSB officer.

What complaints cannot be dealt with?

PRSB is unable to accept complaints relating to Review Division decisions (Part 8, Victoria Police Act 2013). PRSB review and appeal decisions are subject to Supreme Court review (Administrative Law Act 1978 (Vic)) or the Court's original jurisdiction under Order 56 of the Supreme Court (General Civil Procedure) Rules 2015 (Vic).  

How do I make a complaint?

Send your complaint in writing by email, fax or post.

E (External link)

P Police Registration and Services Board, Level 6, 155 Queen Street, Melbourne VIC 3000

How will PRSB respond to my complaint?

PRSB will acknowledge your complaint within three business days and provide a substantive response as soon as practicable. Complex complaints may require additional time for investigation and PRSB will keep you informed of progress. Complaints are handled confidentially and in an unbiased manner. You will be notified of the outcome of your complaint in writing and including reasons.

If I am not satisfied with the response, where do I go?

If you are not satisfied with the way that PRSB manages your complaint, you may contact the Victorian Ombudsman (External link).

Complaint about privacy

See the PRSB Privacy Statement and if you wish to lodge a complaint, contact the Office of the Victorian Privacy Commissioner (External link).