How not to turn good workers into bad apples

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Resources

Citizenship behaviours at work are important. These behaviours are not formally rewarded by financial incentives and yet serve critical functions. A workplace with high levels of citizenship and prosocial behaviours leads employees to be more productive, engaged, satisfied, experience less stress, and reduce turnover. As a result, many managers and organisations tend to encourage their employees to be more prosocial and engage in more citizenship behaviours in the forms of helping co-workers in difficult times, promoting the company’s image to the public outside of work, and engaging in corporate volunteering programs.
Research has found a paradoxical effect of engaging in prosocial behaviours at work. Those who were initially most prosocial and engaged in the most citizenship behaviours were also among the most deviant at a later time; they were more likely to curse at someone at work, act rudely, lie, or steal from the organisation.

Why is this and what can be done to prevent it?

Read the article here: How (not) to turn good soldiers into bad apples | LSE Business Review (External link)

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How not to turn good workers into bad apples

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